Process needs are the ultimate driving force for this solution. Get some help, get results, and don't be surprised if something is learned along the way. Based on the approach of learning by doing, driven by needs and processes, this on-demand solution pairs a Process Improvement pro with in-house process pros. The instructor knows how to guide or drive (if that's what's needed) people through the development or improvement of a process in a timely and measurable way.

An action based workshop where process oriented professionals can build upon their existing abilities to map processes and identify ways to improve them.

This course is intended for beginning Visio users with a variety of drawing needs. In business, the effective use of graphics can help anyone communicate ideas more effectively. Drawings are often faster to create and easier to understand than words can be for the same information. This course will provide the user with the necessary information and examples to begin using Visio Software to create high-quality drawings quickly and easier. Students will learn basic concepts of diagramming ideas, concepts and data in the form of simple drawings. Further, the students will learn the techniques to model Process Maps and Flowcharts. Classroom exercises will illustrate the concepts and techniques needed to create the drawings.

In this course you will learn the methods to perform a FMEA, and actually conduct one in class as a team effort. FMEA is a structured approach to studying and quantifying the risk involved in any product, process, service, system, or situation. When properly conducted and implemented, this method can find and eliminate major sources of risk wherever it is applied. FMEA originated in the aerospace industry, but its use has progressively spread across many industries, and is now a requirement under QS 9000. The workshop is composed of discussion of the methods, and hands-on interactive application.

Prerequisites: Management approved project with projected savings to of $50,000 per team; BPI is a structured process improvement methodology that focuses on projects, which enhance the Customer Experience and drive key business metrics. Through the application of the right quality tools at the right time, the root causes of problems are uncovered and processes are rapidly corrected. BPI allows for the successful completion of projects that provide significant metric and cost savings.

Course Content: Process Mapping, Cause and Effect Charts, Failure Mode and Effects Analysis (FMEA), Statistical Process Control (SPC), Quality Costing Project Completion and several other commonly used improvement methods.